AdNeedContact & Grievance Policy
Contents
Contact AdNeed
- Email: adneed.team@gmail.com
- WhatsApp: +91 73552 31894
AdNeed is operated online by an individual based in Uttar Pradesh, India. We do not publish a physical address; please use the channels above for all support, legal and privacy requests.
Grievance Officer
- Grievance Officer: AdNeed Support (handled by the individual operator of AdNeed)
- Contact: adneed.team@gmail.com · +91 73552 31894
How to complain
Send an email or WhatsApp with your account email, your catalog link (if relevant), what happened and what you want us to do. Subject line: "Complaint".
What to expect
- We will acknowledge your complaint within 24 hours.
- We aim to resolve complaints within 15 days.
- For content that is unlawful or violates someone's rights, we aim to act as quickly as the law requires and sooner where we can.
- We will reply with the outcome and, where we cannot do what you asked, the reason.
Complaints about a seller or a product
AdNeed is a showcase tool and does not sell, ship or guarantee products. For a problem with a product, price, delivery or payment, please contact the seller directly on WhatsApp. If you believe a catalog contains unlawful content, infringes your rights or is misleading, report it to us.
Reporting content
To report a catalog or product, send the catalog link, the product name, what is wrong, your name and contact details, and, for copyright or trademark complaints, proof of your rights and a statement that your complaint is made in good faith. We may ask for more details, and may remove or disable access while we review. We will tell the account holder where practicable.
Types of requests
- Privacy requests (copy, correction, deletion, showcase opt-out): see Privacy Policy.
- Billing issues: see Refund & Cancellation.
- Content complaints (copyright, impersonation, unlawful content): include the link to the content and your reason.
If you are still not satisfied
You can approach the consumer forums and any other authority available to you under Indian law. You may also seek advice from an advocate.