Refund & Cancellation Policy

Last updated: October 2026 · Version 1

1. Plans and renewal

• AdNeed offers paid plans, and a free trial. The free trial costs nothing, so there is nothing to refund for it.
• At the time of writing, AdNeed does not automatically charge you again. You renew by paying again. If automatic recurring billing is ever introduced, we will ask for your clear consent first and tell you how to cancel it.
• We send renewal reminders by available channels (email, in-product notices, browser notifications if enabled). A missed reminder does not extend your plan.

2. Cancelling

You can stop using AdNeed at any time. Since renewals are manual, simply do not renew. Your plan stays active until the end of the period you paid for, unless we need to end it for a breach of the Terms. To delete your account and data, email us (see Contact).

3. What happens when a plan expires

• Reminders before expiry, where possible.
• Three calendar days after the expiry or renewal date: if still unpaid, we may suspend public access to the affected catalog or paid features.
• During suspension: your data is kept and you can renew; access is normally restored after we confirm payment.
• After 90 days of suspension: we may permanently delete or anonymise the catalog data, subject to law, disputes and backups. We will try to warn you first. Suspended data is not guaranteed to be recoverable, so please keep your own backup.

4. Refunds

Subscriptions are generally non-refundable after activation or use. We will, however, review and remedy requests in these cases:

• a confirmed billing error or a duplicate charge;
• a service not provided as purchased, where a remedy is appropriate (we may repair, extend, re-credit or refund);
• any refund or remedy required by applicable law, including your rights under the Consumer Protection Act, 2019;
• an express offer that says otherwise.

We do not say "no refunds under any circumstances".

5. AdCredits

AdCredits are prepaid usage units, not money or a deposit, and they cannot be withdrawn as cash or transferred. They are generally non-refundable, subject to applicable law, correction of transaction mistakes (for example credits deducted or added wrongly) and any express offer terms.

6. How to ask for a refund or billing correction

Email adneed.team@gmail.com or WhatsApp +91 73552 31894 with:

• the name and email on your account;
• the transaction reference, date and amount;
• what went wrong and a screenshot if you have one.

We will acknowledge within 24 hours and aim to resolve within 15 days. Approved refunds are returned to the original payment method where possible, or by another way we agree with you. Your bank or payment app may take extra time.

7. Purchases from sellers

This policy covers only money paid to AdNeed for plans and AdCredits. AdNeed is a showcase tool and is not a party to purchases from sellers who use catalogs. Payments, delivery, returns and refunds for products or services ordered from a seller are handled by that seller. Please contact the seller directly on WhatsApp for those.

8. Your legal rights

Nothing here limits any right or remedy you have under Indian law that cannot be waived. If you are not satisfied, you may approach the consumer forums available to you.